Refund policy

XoraKumo Refund & Return Policy
Effective date: October 19, 2026

At XoraKumo, we love sending cute finds to your door. Please read this policy before ordering.

1. Change of Mind
Because our items ship directly from overseas suppliers, we don’t accept returns, exchanges, or refunds for change of mind or personal preference. Small differences in color or shade from product photos are normal.

2. When We’ll Make It Right
We’ll send a replacement or issue a refund if:

• You received the wrong item
• Your item was defective or damaged on arrival
• Your order never arrived

To qualify: Email us at XoraKumo@Gmail.Com within 30 days of delivery (or within 60 days of your order date if your package never arrived). Include your order number, and for damaged, defective, or wrong items, photos and a short description. In most cases you won’t need to send the item back.

3. Shipping Costs
Original shipping fees are non-refundable unless the error was ours or your order never arrived. If we approve a replacement, we cover its shipping.

4. Cancellations
Contact us as soon as possible if you need to cancel. We can cancel only if your order hasn’t yet been sent to our supplier.

5. Refund Timing
Approved refunds go to your original payment method and usually appear within 5-10 business days.

6. Contact
XoraKumo@Gmail.Com. Include your order number and photos so we can help quickly.